About 247Fix
Local services. Better organised.
247Fix is being built to make local services easier for customers and for the professionals who do the work — from the first request to the finished job.
Starting with building and property problems in Sutherland Shire and St George.
- 1Request the job.
- 2Connect with professionals for your type of job.
- 3Organise the work.
- 4Document what happened.Planned
- 5Keep everything in one place.Planned
Not just another trades directory. Over time, AI will help make the process faster and clearer for both sides.
The problem
Getting something fixed shouldn't be this hard
When something goes wrong at home or at work, customers often have to:
- search online for a tradie
- contact several businesses
- explain the same problem again and again
- send photos separately
- wait for callbacks
- remember who said what
- organise quotes and access
- find old invoices or messages months later
With 247Fix you describe the problem once and create an organised job request. Over time, we plan for that record to follow the work from beginning to end.
For customers
Bringing the job into one place
Your job request can include
- What needs fixing, in your own words
- Photos
- Where the property is
- Whether it's urgent
Instead of details scattered across calls, texts, emails and photos, the important information stays connected to the job.
What customers really want to know
- Who is coming?
- When are they arriving?
- What problem was reported?
- What work was completed?
- Were parts needed?
- Is anything else needed?
- What happened last time?
- Where can I find it later?
Today in the pilot: describe the problem, add photos, get matched with professionals whose checks are shown, choose who to go ahead with, see when they're on the way, and leave a verified review. Fuller job records are planned.
An illustrative example
“The power keeps tripping in the kitchen.”
- Step 1
The customer describes what's happening and can add a photo. 247Fix helps organise the request.
- Step 2
Matched local electricians get a clearer job request. The customer chooses who to go ahead with.
- Step 3Planned
The electrician inspects, assesses and decides what work is appropriate — and could record notes, photos and parts as they go.
- Step 4Planned
The customer could receive a clear summary of the service, approved by the electrician.
Before and after documentation Planned
Before
Photos or notes showing the original condition.
Work completed
A record of what was done.
After
Photos of the finished work, where appropriate.
A service history for your property
Your 247Fix jobs stay in your account. Over time, we plan to build this into a fuller property service history — so instead of “who repaired this last year?”, the answer is in one place. Useful for homeowners, landlords, property managers, small businesses, strata maintenance and repeat work.
For trades and service professionals
Do the work. Let technology reduce the admin.
For many tradespeople the hard part isn't the trade — it's everything around the job:
- answering calls and messages
- organising bookings
- typing job notes
- sorting photos
- preparing quotes
- writing invoice descriptions
- recording parts
- creating reports
- updating customers
- remembering follow-ups
247Fix AI Tradie is being designed to take that admin off your hands — speak your notes, and AI organises them into records, summaries, quotes and parts lists for you to approve.
Learn about AI Tradie
Our principle
AI helps with the admin. The tradie does the trade.
AI is not the electrician, the plumber, the builder or the licensed professional. It helps organise information. The professional does the work and stays responsible for professional decisions.
What we build for the customer
I have a problem. Help me fix it.
What we build for the professional
Let me do the job. Help me with everything around it.
Safety first
Technology should never make a worker less safe. Smart glasses are not protective equipment — required safety eyewear and PPE must always be worn. 247Fix supports the work and never encourages anyone to skip safety procedures.
Privacy by design
Privacy controls are built into the platform today — you choose what's shared, access is limited and logged, and you can ask for deletion. Future recording features will need additional job-specific consent and privacy controls before launch. We design around:
- customer consent
- recording permissions
- visible recording status
- data security
- access controls
- retention settings
- deletion processes
- technician and customer privacy
Roadmap vision
Where 247Fix can go next
Today 247Fix connects customers with local professionals. Everything after that in this chain is planned or being explored:
- Customers
- Trades & service professionals
- AI job management
- Phone — and later smart glasses
- Quotes, reports & documentation
- Parts & suppliers
- Group buying
- Rewards
When a tradie records the parts a job needs — say 20 LED downlights — 247Fix may later connect that need with participating suppliers. And when many businesses buy the same products, pooled demand could potentially mean better buying terms.
Step by step
How we're building it
Step by step. The platform has to earn the right to become more complex by solving simple, everyday problems very well first.
- Live
Now — pilot
- Ask 247Fix AI guidance
- Job requests with photos
- Professionals with their checks shown
- Quotes and appointments
- Job messages and live arrival map
- Verified job reviews
- Being explored
First
- AI voice notes
- Before / after records
- Job summaries
- Planned
Next
- AI-drafted quotes
- Parts lists
- Reports
- Job history
- Team tools
- Planned
Then
- Smart glasses
- Remote support
- Supplier connections
- Planned
Later
- Group buying
- Rewards
247Fix isn't meant to be simply a directory, a lead-generation website, an AI experiment or a smart-glasses store.
Our vision: the operating platform for local services.
Are you a tradie or service professional?
Help us build better tools for the people doing the work.