How reviews work

Reviews on 247Fix are Verified Job Reviews: they come from customers of jobs arranged through 247Fix.

Who can leave a review

• Only the customer of a job arranged through 247Fix, once the job is finished — usually when the customer confirms the work is complete. One review per job, within 30 days of completion.
• If a job was closed because the customer didn't respond, a review is only possible where our records show the job went ahead — for example an accepted quote or the professional recording they were on site. Sharing contact details or exchanging messages alone isn't enough.
• Where a problem was reported, a review is only possible if 247Fix resolved the matter and recorded that a review is appropriate.
• People can't review themselves, their own business, or someone they have a close personal or business connection with.

What we publish

• All eligible reviews are published — positive and negative. We don't pay for, reward, or hand-pick reviews, and professionals can't pay to remove or hide them.
• A review shows the rating, the job category and the month — never the reviewer's name. Contact details typed into a review are removed automatically.
• 247Fix doesn't verify every statement in a review. Reviews are the customer's own opinion of their experience.

Changing a review

• The customer can edit their review for 48 hours after publishing. Earlier versions are kept on our records.
• 247Fix never rewrites a review or changes its rating. The only change we make is removing personal information (such as a phone number or someone's name), and we keep a record of that change.

Replies

The professional can post one public reply to each review, and edit it for a short time afterwards.

Reporting a review

The customer or the professional can report a review. A report doesn't hide the review — it stays published while we look at it, unless it appears to contain personal information or abuse.

When a review is removed

We remove a review only for one of these reasons, and only after looking at the evidence:

• Personal information
• Abuse
• Not about this job
• Proven fraud

A negative opinion, on its own, is never a reason to remove a review. Every decision is recorded.

Questions or concerns about a review? Signed-in customers and professionals can contact 247Fix.