Questions and answers

247Fix helps you describe a building problem, connect with professionals whose checks are shown clearly, organise the job and keep the key details together. We're starting with building and property services in Sutherland Shire and St George — and building toward a broader platform for local services.

Not only. It helps you connect with professionals, but the wider goal is to organise the whole job: information, communication, documentation and service history.

The pilot starts with building and property problems — leaks, cracks, damp, roofs, plumbing, electrical and structural questions — in Sutherland Shire and St George. More local services (air-conditioning, locksmiths, handymen, cleaning, appliances and others) may follow; categories vary by area and rollout stage.

Describe the problem in your own words, add photos if you have them, choose the property and say whether it's urgent. Preferred times and access notes are planned.

No. Just describe what you're experiencing — “my power keeps tripping”, “my tap is leaking”. The professional remains responsible for inspecting and assessing the issue.

Yes. Photos help a professional understand the job before they attend.

Yes. You see the professional's profile and exactly what 247Fix has checked — such as ABN, licence or insurance where applicable, and when — and on the day you can see when they're on the way.

Not yet in the pilot. Job records with work performed, notes, before/after photos, parts and recommendations are part of the planned AI Tradie tools. Today you can message the professional about the job in the app and leave a verified review afterwards.

Your earlier jobs and job messages stay in your account, so it's easier to follow up. A fuller property service history is part of the longer-term plan.

No. AI gives general guidance and helps organise information. A qualified professional is responsible for inspections, recommendations and the work.

247Fix does not automatically record inside your home. If a future feature records audio or video at a property, it will need deliberate activation and the customer's consent for that job before any recording.

Job information is shared only as needed for the service and according to your sharing choices — for example with professionals invited to your request, or the professional you select. Our Privacy Policy explains other authorised processing and access.

247Fix does not perform the trade or professional work. The professional you select is responsible for the services they provide. Nothing on 247Fix limits any rights you may have under Australian Consumer Law or other applicable law. We show exactly what we checked and when.

247Fix doesn't charge customers a platform fee during the pilot. The professional may charge for inspections or work, as agreed with you. If 247Fix introduces fees later, they'll be shown clearly before you commit to anything.

Customer requests in your trade and area now — and, over time, planned tools for the admin around each job: AI job notes, before/after records, quotes, reports and parts.

No. Getting the job is one part; the aim is tools that stay useful after the lead becomes a job. Founding professionals pay no 247Fix subscription or commission during the pilot.

In the planned AI Tradie tools, your spoken job notes could help prepare:

• job records
• customer summaries
• draft quotes
• parts lists
• invoice descriptions
• follow-up actions

You stay in control of the final information.

No. It doesn't replace your judgement. You remain responsible for professional decisions, safety, compliance and the work.

The planned goal is less typing: speak naturally and 247Fix turns it into structured notes you can edit.

Yes — in the planned AI Tradie tools, draft notes, summaries and quotes are reviewed and approved by you before they're saved to the job or shared with the customer.

That's planned. You could dictate the work, materials and labour, and AI would structure the facts you give it into a draft quote or invoice description. It doesn't set prices, labour time, scope or compliance — you check and decide.

That's a core planned AI Tradie feature — photos linked to the job instead of lost in your camera roll. It isn't part of the current pilot workflow yet.

Team features for technicians, apprentices, supervisors and office staff are planned after the first pilot stages, with permissions for who sees what.

No. Everything starts on your phone, tablet or computer. Smart glasses are a concept we're exploring as an optional hands-free interface, and we'd aim to support more than one brand.

No. Consumer smart glasses shouldn't be assumed to meet PPE requirements. Always wear the protective eyewear the job requires.

No. In the features we're exploring, recording is intentional (you choose to capture) and subject to privacy and consent requirements. Always-on recording is not the model.

Later. Parts recorded on jobs may connect with participating suppliers, and group buying could pool demand from many businesses for potentially better terms.

Founding professionals pay no 247Fix subscription or commission during the pilot. After that we'll test options such as free basic tools, monthly plans, team plans and optional AI features — based on real pilot use and measurable value.

To cut repetitive admin and help people understand problems. It organises information; it doesn't replace skilled professionals.

No. AI does not choose a professional for the customer, approve professional work, or send AI Tradie drafts to customers automatically. Ask 247Fix gives automated AI-assisted guidance, which can make mistakes and isn't a professional diagnosis.

Ask 247Fix may make mistakes or miss information. Use it as general guidance, not a substitute for an inspection or professional advice. For defined hazard situations, 247Fix uses fixed safety rules that can interrupt the normal AI flow and show reviewed safety guidance. In the planned AI Tradie tools, the professional reviews and corrects drafts before they're used.

Yes. Phones, tablets and computers stay supported. Smart glasses would be an extra way in, not a replacement.

Smart glasses are a concept we're exploring. Any recording feature would need deliberate activation and the customer's consent for that job before recording.

Different types of information are kept for different periods, based on why they're needed and legal requirements. Final retention periods will be set out in our approved Privacy Policy before the public pilot. Recording features won't launch until theirs are defined.

Only authorised people — depending on the customer's account, the business, the technician and the purpose.

Yes. You can request access or deletion, subject to legal and record-keeping requirements.

That's part of the future model — product listings, trade offers, preferred pricing, group buying or sponsorship. We'll publish a contact for suppliers soon.

Potentially. We're open to working with industry organisations and trade networks where there's mutual value.

Multi-technician and team features are planned after the first pilot stages.

Where it makes sense — accounting, booking, job management and supplier systems. If you use ServiceM8, Fergus, Tradify or similar, we'd rather fit alongside it than replace it.

Trades and building problems are the starting point. The model could support many local and field services over time.