Draft for legal review — not yet in effect. 247Fix is in a private pilot; these terms will be finalised before the public launch.
Privacy Policy
This policy explains how Nickon Enterprises Pty Ltd (ABN 83 113 927 432), 35 Planthurst Road, Carlton NSW 2218, trading as 247Fix ("we"), handles personal information. We follow the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), whether or not we are required to.
1. What we collect
- Account details: name, email, mobile number, whether your mobile is verified, sign-in records.
- Property and request details: property type, address, building name, the problem you describe, photos and documents you choose to upload.
- Ask 247Fix conversations: what you type, and photos or PDFs you choose to share with the assistant, plus the answers and safety classifications produced.
- Jobs: invitations, responses, quotes, appointments, messages between you and professionals, completion records, reviews and complaints.
- Professionals: business details (including ABN), licences, registrations, insurance and the evidence you provide for checks, service areas and availability.
- Live location (professionals, optional): if a professional chooses to share it for a trip, their current position while on the way to a job. Only the latest position is kept, it's shown only to that job's customer, and it's deleted when they arrive (or within 3 hours at most). No route history is stored.
- Technical information: device and browser information and logs needed to run and secure the service. We don't collect IP or device information to profile reviewers.
We collect this from you, from professionals and customers you deal with through 247Fix, and from public registers when we check a professional's ABN or licence.
2. Why we use it
To run the platform: answer questions, match requests with professionals, let you communicate and arrange work, send service messages (in the app, by email and by SMS), check professionals, publish reviews, handle complaints and privacy requests, keep the platform safe and secure, and meet legal obligations. We send marketing only if you opt in, and you can opt out at any time. Service messages are factual and never contain advertising.
3. Who we share it with
- Professionals: matched professionals see job details, suburb and postcode, and what you chose to share. Only the professional you choose sees your full name, exact address and contact details, and each time contact details are shown it is recorded.
- Customers: see a professional's business name, checked badges, service area and reviews.
- The public: sees published reviews (never the reviewer's name) and professional profiles.
- Service providers that help us run 247Fix — see section 4.
- Authorities where the law requires it, or to prevent a serious threat to someone's life, health or safety.
We don't sell personal information.
4. Service providers and overseas disclosure
| Provider | What for | Where |
|---|---|---|
| Supabase | Database, sign-in and file storage | Data stored in Sydney, Australia; provider support may access from overseas [confirm] |
| Vercel | Website hosting | [Sydney region functions — confirm]; global delivery network |
| Anthropic | AI for Ask 247Fix (text you type, photos/PDF text you choose to share; exact street addresses are never sent) | United States. Under Anthropic's commercial terms, inputs are not used to train models [confirm current terms and retention] |
| Resend | Sending email | United States [confirm] |
| ClickSend | Sending SMS | [confirm location] |
[Solicitor to confirm APP 8 approach for each.]
5. How long we keep it
We keep information only as long as needed for the purposes above or as required or permitted by law. Photos and documents shared with Ask 247Fix are deleted automatically after 30 days unless you use them in a request. Records connected to a dispute, complaint or investigation are kept until it is resolved. [Retention schedule to be inserted after legal review.]
6. Security
Data is encrypted in transit and at rest, access is limited by role and recorded, and files are shared only through short-lived links. Photos have location data removed. No system is perfectly secure; if a data breach is likely to cause serious harm, we will notify you and the OAIC as the law requires.
7. Your choices and rights
- Access: download a copy of your data at any time from Your data.
- Correction: update your details in your account, or ask us to correct anything else.
- Deletion: ask us to close your account. We remove or de-identify your personal details; some records are kept where the law requires or allows it (for example job and quote history, verification outcomes and audit records), and reviews stay published without your name.
- We aim to process requests within 30 days.
- You can use 247Fix without Ask 247Fix, and choose what photos or documents to share.
8. Complaints
Contact us at support@247fix.com.au or through Help and complaints. We will reply within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
9. Changes
We will update this policy when our practices change and show the date below.
Version: DRAFT 0.1 for legal review — not in effect.